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This policy explains exactly what data we collect when you use aw99, how we store it, and what choices you have over it. Every account action — from your first login to a Touch 'n Go eWallet deposit — falls under the terms set out here, where local law and eligible regions apply.
When you open an account with us, we collect the details you provide during registration — your name, contact information and login credentials. Each time you load the lobby, place a bet or initiate a deposit through Touch 'n Go eWallet or FPX, a record of that activity is created and associated with your account. We hold this data to keep your account working correctly, to process transactions, and to respond to any support requests you raise. We do not sell your personal data to third parties. Where we share information — for example, with the payment processor handling your FPX transfer — it is only to the extent needed to complete that specific transaction. Our data storage practices are governed by the applicable law of the jurisdiction under which your account operates, and eligibility to hold an account depends on local law and the eligible regions we serve. If you access the platform from Malaysia, your data is processed under the conditions described in this policy. Retention periods for account records, transaction logs and communication history are set in line with regulatory requirements, and we review those periods periodically.
Not every interaction with aw99 falls under this policy in the same way. Understanding the scope helps you know which data practices apply to your specific activity — and where a third-party provider's own terms take over.
All registration data, login sessions and account-wallet activity fall directly under this policy. This includes the details you enter when creating your account and any changes you make to your profile through the account settings page.
Deposits and withdrawals processed through Touch 'n Go eWallet or FPX are recorded on our side as transaction references. The payment processors themselves operate under their own privacy terms — we only hold the reference data needed to reconcile your account wallet.
Your game session history — which titles you opened, how long each session ran, round outcomes — is stored in your account log. This data is used to display your history in-account and to handle any dispute you raise about a session result.
Links from our platform to external sites, and game content delivered by studio partners, operate under those parties' own data terms. We do not control how third-party studios or external services collect or use data during those interactions.
You have real, actionable options when it comes to the data we hold on your account. The account dashboard — accessible after login — shows your profile details, transaction history and session records. If any detail is incorrect, you can edit it directly in the account settings section or submit a correction request through our support channel. For more significant requests, such as asking what data we hold or requesting that certain records be removed, the correct path is to contact us directly via the support routes listed on this page. We aim to acknowledge every data request and respond with a clear outcome. Where a request cannot be completed — for example, where a record must be kept for legal or regulatory reasons — we will explain why. Your account remains active throughout this process unless you separately request closure.
Log in and open the account dashboard to see your profile data, deposit history and game session log. Everything we hold that is visible to you is shown there without needing to contact support.
If your registered name, contact number or email address is wrong, update it through account settings. For fields that cannot be self-edited, raise a correction request with our support team and we will handle it directly.
For any question about what data we hold, how long we keep it, or how it is used, contact us through the live chat or email channel. We respond to data queries as a separate category from general account support.
If you decide to close your account, contact support to initiate the process. We will confirm which records are deleted immediately and which must be retained under applicable regulatory requirements.
For any privacy-related question — from a simple data query to a formal correction request — these are the right channels to use. Each route connects directly to the team that handles account and data matters.
Open the chat widget from any page while logged in. Select 'Account & Privacy' as the topic so your message reaches the correct team without being routed through general support first.
Send your data request or policy question to our support email address shown in your account dashboard under the Help section. Include your registered account username so we can locate your records quickly.
The current state of your profile data, transaction references and session records is shown in your account dashboard after login. Many routine queries can be resolved there without needing to contact the team at all.
Our approach to data handling is built around four consistent practices: limiting what we collect, securing what we store, being clear about retention periods, and making it straightforward for you to request changes. Every account interaction — including Touch 'n Go eWallet deposit references and FPX transaction logs — is stored with access controls that restrict who inside our team can view it. We do not retain data beyond the periods required for the purpose it was collected, and we review those periods as applicable regulations change.
We use session cookies to keep your login active and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser settings; blocking certain cookies may affect how the lobby loads on your device.
Access to your account data is protected by your login credentials. We recommend using a strong, unique password and reviewing your active sessions from the account security section if you believe an unrecognised device has accessed your account.
Transaction records — including Touch 'n Go eWallet and FPX deposit references — are retained for the period required under applicable law. Account profile data is held while your account is active and for a defined period after closure.
When this policy changes in a material way, we post the updated version at this address and note the change date at the top of the document. Continuing to use the account after an update is posted means you have seen the revised terms.
These are the questions we get most often about how we handle account data, what rights you have, and how to act on them.
We collect the details you enter during registration — name, contact information and login credentials. After that, activity data such as login timestamps, game session records and transaction references from Touch 'n Go eWallet or FPX deposits are added to your account record as you use the platform.
We only share data where it is necessary to complete a specific service — for example, passing a transaction reference to the FPX processor to complete a deposit. We do not sell account data, and we do not share it with advertisers or unrelated parties.
Log in and open the account dashboard. Your profile details, deposit history and game session log are all visible there. If you want a broader picture of what we hold beyond what the dashboard shows, contact us via live chat or email and raise a data access request.
You can request deletion by contacting support. We will confirm which records can be removed and which must be kept under applicable regulatory requirements — for example, transaction records may need to be retained for a defined period regardless of account closure.
We use session cookies to maintain your login and preference cookies for lobby settings. No tracking cookies are set for advertising purposes. You can manage cookie permissions through your browser, though restricting session cookies will affect your ability to stay logged in across pages.
Yes. If you access the platform from Malaysia and hold an account, this policy governs how your data is handled. Eligibility to hold an account depends on local law and the eligible regions we serve — access conditions are shown during the account registration process.