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These terms set out how your account works on aw99, what we ask of you, and what you can expect from us. Access to the platform depends on local law and is available where local law permits — read through before you get started.
When you open an account with aw99, you agree to operate within the rules set out on this page. These terms cover how your account is created and maintained, how deposits and withdrawals are processed through supported payment rails, and how disputes are handled if they arise. Because access depends on where local law permits online gaming activity, we ask that you confirm your eligibility before completing registration. Your payment activity — whether through Touch 'n Go eWallet, FPX, or DuitNow — is subject to the transaction conditions described in your account dashboard. We reserve the right to update these terms; when we do, the revised version will appear on this page and the date at the top will change. Continued use of the platform after a revision means you accept the updated terms. If any clause is unclear, reach our support team through the contact paths listed in the Support section below before proceeding. We do not accept liability for access issues arising from restrictions imposed by your local jurisdiction.
Not every interaction with aw99 falls under the same clause. Here is a clear breakdown of what sits inside and outside the scope of this policy, so you know exactly where these terms apply and where separate agreements govern.
Your registration, login credentials, session activity, and account suspension or closure all fall within this policy. Any changes to access eligibility — including region-based restrictions — are governed by the terms here and communicated through your registered contact.
Deposits and withdrawals processed through Touch 'n Go eWallet, FPX, or DuitNow are subject to the transaction terms in this document. Amounts, limits, and verification steps are shown inside your account dashboard at the time of each transaction.
Game availability, lobby layout, and the titles provided by studios on this platform — including those from Pragmatic Play and Microgaming — are governed by separate content terms. This policy does not set game rules; those are shown at the table or game screen.
Payment providers, network operators, and device platforms operate under their own terms. aw99 is not responsible for outages, fees, or policy changes introduced by those third parties. Your agreement with each provider is separate from your agreement with us.
You have concrete options when it comes to managing your information and relationship with aw99. Your account dashboard is where most of these actions begin — it shows your transaction history, active session details, and the contact fields for raising questions. If you spot an error in your account details, the correction process starts at the profile section of your dashboard; follow the fields and submit the change. Our support team reviews corrections and will confirm by the contact method you registered. For questions about how your data is stored or used, send a written request through the support chat or email channel — the response time depends on the volume of requests at the time, and we will acknowledge receipt. If you decide to close your account, that request is also submitted through the dashboard. We do not retain payment credentials after a closure beyond the period required for transaction record-keeping.
Your full transaction history and session log are accessible from the account dashboard after login. Download or screenshot what you need for your own records; we keep a server-side copy for the retention period set out below.
Name, contact number, and registered email can be updated in the profile section. Some fields require identity verification before the change is applied; the dashboard will prompt you through the steps shown there.
Use the live chat or email channel listed in the Support section to ask about any clause here. Quote the section heading so the team can route your question to the right person without a delay.
Submit a closure request through your dashboard settings. We will process it within the period shown on that screen and send a confirmation to your registered contact once the account is deactivated.
Questions about how a specific clause applies to your account are best raised directly. We have three contact paths depending on urgency and the kind of question you have.
Available through the platform after login. Use this for time-sensitive questions about transactions or account access — a support agent will join the chat as soon as one is available.
Send detailed policy questions to our support email listed on the Contact page. Include your account reference number and the clause you are asking about for a faster response.
Many policy actions — corrections, closure requests, transaction queries — start directly inside your account. Log in and navigate to the Help section to find the relevant form or field.
Protecting your account information is built into how aw99 operates. Here is what we do with the data you provide and how you can act on it at any point.
We collect the account details you submit at registration and the transaction records generated by your activity. This data is used to operate your account, process payments through Touch 'n Go eWallet, FPX, and DuitNow, and respond to support requests. We do not sell your data to third parties.
The platform uses session cookies to keep you logged in and to remember your lobby preferences. Functional cookies are necessary for account access; analytics cookies can be declined through your browser settings without affecting core platform use.
Transaction records are kept for the period required by applicable financial record-keeping obligations. After account closure, identifying details are removed from active systems within the period shown in your closure confirmation, subject to any legal hold requirements.
To update stored data or ask about what we hold, contact the support team by email with your account reference. We will respond to data-related requests within the timeframe shown in our acknowledgement message.
The questions below come from real account holders asking about how these terms work in practice. If yours is not here, the support team is the next step.
Access depends on local law and is available where local law permits. If online gaming activity is permitted in your region, these terms apply from the moment you complete registration. Review the eligibility clause in the Policy Scope section above before opening an account.
We post the revised version on this page and update the date at the top. Continuing to use the platform after a revision is posted means you accept the updated terms. If you disagree with a change, submit an account closure request through your dashboard before the revision takes effect.
Go to the profile section of your account dashboard and locate the field you want to update. Some changes require identity verification before they are applied — the dashboard will walk you through the steps shown there. Contact support by email if the field you need to update is not editable.
Yes. Your full transaction log is available in the account dashboard after login. The history covers all deposits and withdrawals processed through Touch 'n Go eWallet, FPX, and DuitNow. Screenshot or export what you need; the data is also retained server-side for the period described in the Data & Security section.
Identifying details are removed from active systems within the period shown in your closure confirmation message. Transaction records may be retained longer to meet financial record-keeping obligations. The exact period depends on applicable requirements at the time of closure.
Start with the live chat available through the platform — quote your transaction reference number and the date. For complex disputes, follow up by email with supporting screenshots from your dashboard. The support team will confirm receipt and give you a reference for tracking the case.